Pascal Capture support

Help, FAQs, and how to reach us

Pascal Capture is a companion app for Pascal Editor that uses your iPhone or iPad to scan real rooms and turn them into editable 3D floorplans. This page covers the most common questions; if you can’t find what you need, email us at the address at the bottom.

Getting started

1. Open Pascal Capture and sign in with Apple, Google, or your email address (we send a 6-digit code).
2. From the Projects tab, pick or create a project, then pick or create a level.
3. Tap the Scan tab and press Start scan. Walk slowly around the room to capture walls, doors, windows, and furniture.
4. When the scanner finishes, name the room and confirm its position. The room is then available in Pascal Editor on editor.pascal.app.

Supported devices

Room scanning uses Apple’s RoomPlan framework, which needs a LiDAR sensor. That means scanning works on:

• iPhone 12 Pro / Pro Max or later (Pro models only)
• iPad Pro 11″ (2nd generation, 2020) or later, and iPad Pro 12.9″ (4th generation, 2020) or later

You also need iOS or iPadOS 17 or later.

iPad Air, iPad mini, and the base iPad don’t have LiDAR, so they can’t scan rooms. You can still sign in on those devices to view your projects, but the Scan tab will show a not-supported message.

Troubleshooting “Start scan”

• Start button is greyed out — pick a project and a level first, or confirm that the device has LiDAR (see Supported devices).
• Camera permission denied — open the iOS Settings app, find Pascal Capture, and enable Camera.
• “Scan didn’t save” — this happens if iOS interrupts the scan (background, phone call, low memory). Try again and walk the full perimeter of the room without leaving the app.
• Scanner reports an error — move to a brighter spot with visible furniture or edges, then walk slowly around the room. RoomPlan needs feature-rich surfaces to track against.

Account & data

You can delete your Pascal account directly from the app: open the Account tab, tap Delete account, and follow the confirmation prompts. This permanently removes your account, scans, and project ownership. Public projects you created stay published but are no longer linked to your profile.

If you can’t sign in to your account, follow the steps on the account deletion help page to request manual deletion.

Privacy & terms

See our Privacy Policy for details on what we collect and how it’s used, and our Terms of Service for the rules around using Pascal.

Contact us

Still stuck? Email support@pascal.app and we’ll get back to you. For account or data-privacy questions, write to privacy@pascal.app.